Privacy Policy

Last updated: August 27, 2025

Consent

• We only send SMS text messages to customers who have verbally opted in.
• You may opt in when:
  • you call our office and provide your phone number, or
  • you visit us in person and register your account.
• Our staff are trained to ask whether you would like to receive text messages before recording your opt-in.
• During opt-in you will be informed that:
  • Message and data rates may apply,
  • Message frequency may vary,
  • you can text HELP for support or more information, and
  • you can text STOP at any time to unsubscribe and no further messages will be sent.
• Consent is not a condition of purchase.

Messages You May Receive

• Billing notifications
• Appointment reminders
• Dispatch notifications (when your technician is on the way)
• Job completion surveys

Message Frequency

Message frequency will vary based on your services and appointments. Standard message and data rates may apply.

How to Get Help

• Text HELP at any time for support or more information.
• Text STOP at any time to unsubscribe. After you send STOP, you will no longer receive messages from us.

Privacy

• We do not share or sell your phone number to third parties for marketing or promotional purposes.
• Your phone number is used by Oh No Plumbing and Air Conditioning only for the purposes described in this policy.

Questions

If you have questions about this policy or your communication preferences, please contact us: