Privacy Policy
Last updated: October 14, 2025
Consent
We only send SMS text messages to customers who have verbally opted in. You may opt in when:
- You call our office and provide your phone number, or
- You visit us in person and register your account.
Our staff are trained to confirm whether you would like to receive text messages before recording your opt-in.
During opt-in, you will be informed that:
- Message and data rates may apply,
- Message frequency may vary,
- You can text HELP for support or more information, and
- You can text STOP at any time to unsubscribe.
Your consent to receive SMS messages is not a condition of purchase.
Call-to-Action Disclosure
By opting in to receive text messages from Oh No Plumbing & Air Conditioning, you agree to receive informational and service-related SMS messages, such as:
- Appointment reminders
- Billing notifications
- Dispatch updates
- Customer feedback surveys
Message frequency may vary depending on your appointments or service activity. Standard message and data rates may apply.
By providing your phone number, you confirm that you are the account holder or have the account holder’s permission to enroll. Your consent to receive SMS messages is not required as a condition of any purchase.
- Text HELP at any time for support or more information.
- Text STOP at any time to unsubscribe. After you send STOP, you will no longer receive messages from us.
For more information, please review our Privacy Policy and our Terms & Conditions.
Messages You May Receive
- Billing notifications
- Appointment reminders
- Dispatch notifications (when your technician is on the way)
- Job completion surveys
Message Frequency
Message frequency varies based on your services and appointments. Standard message and data rates may apply.
How to Get Help
Text HELP at any time for support or more information.
Opt-Out Instructions
Text STOP at any time to unsubscribe. After you send STOP, you will no longer receive messages from us.
Data Collection, Usage, and Protection
We collect customer phone numbers solely to send service-related SMS messages, such as appointment reminders, billing notifications, dispatch updates, and job completion surveys.
We do not use this information for unrelated marketing or promotional purposes.
We do not share or sell your phone number or other personal information to third parties for marketing purposes. Your phone number is used by Oh No Plumbing & Air Conditioning only for the purposes described in this policy.
Questions
If you have any questions about this policy or your communication preferences, please contact our support team:
Phone: +1-602-599-9055
Email: help@ohno.team
