Terms & Conditions

Last updated: October 14, 2025

Overview

By providing your phone number and opting in to receive text messages from Oh No Plumbing & Air Conditioning (“we,” “our,” or “us”), you agree to the following Terms & Conditions regarding our SMS communications.

Types of Messages You May Receive

By opting in, you agree to receive service-related text messages, which may include:

• Appointment confirmations and reminders
• Technician dispatch notifications (when your technician is on the way)
• Billing or payment notifications
• Job completion follow-ups or surveys
• Occasional service updates or informational messages

We do not send unrelated marketing or promotional messages without your consent.

Message Frequency

Message frequency may vary depending on your services, appointments, and account activity. You may receive multiple messages for a single service visit (e.g., confirmation, dispatch notice, and follow-up survey).

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You can opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, you will no longer receive SMS communications from us.

Consent

Your consent to receive text messages is not a condition of purchase. By opting in, you confirm that you are the owner or authorized user of the phone number provided.

Privacy

We respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

Customer Support

For help or additional information, reply HELP at any time. You can also contact our support team directly at:

• Phone: +1-602-599-9055
• Email: help@ohno.team